Associate Platform Operations Manager

In this role you will oversee the technical platform operations for HMRC's network infrastructure, working within the CDIO Network Services Team to support a large MSP-backed environment. You will help deliver secure, scalable live services and contribute to platform evolution through planning and improvements. The role focuses on high-quality operational management, collaboration with partners, and enabling continued digital transformation in a government IT estate. This is an opportunity to shape critical network services in a modern, security-conscious setting.

• Civil Service Defined Benefit Pension (£13,194 employer contribution)
• Flexible and Hybrid Working policies
• Generous leave starting at 25 days, up to 30
• Alpha pension contributions (≈28.97% of salary)
• Family-friendly policies
• Coaching and development opportunities

• Oversee day-to-day platform operations, maintenance tasks, upgrades and patches with the MSP, focusing on scalability and security.
• Identify risks to platform performance and mitigate them; coordinate with MSP to resolve incidents and perform root-cause analysis.
• Support the Major Incident Management Process for Network Services and apply environmental knowledge to service delivery.
• Assist in strategic planning for platform evolution and contribute to projects involving enhancements, modernization, or new technologies.
• Monitor performance continuously and use data-driven insights to drive operational improvements.
• Review security protocols and vendor contributions, ensuring security and compliance standards are met by external suppliers.

• Ability to build and maintain strong relationships during challenging interactions
• Analytical skills to identify trends and propose continual improvement
• Excellent communication and presentation skills across seniority levels, including non-technical explanations
• Influencing skills and willingness to take ownership and responsibility
• Willingness to complete Contract Management training
• Hold a valid SC clearance or willingness to obtain one
• Good knowledge of IT services within a Network Services environment and ability to escalate issues appropriately
• Proficiency with Microsoft 365 applications for communication and data management
• Experience in producing and reviewing reports with high attention to detail and quality

• Relationship-building
• Analytical thinking
• Clear communication
• Network Services infrastructure knowledge
• Microsoft 365 applications (Teams, Excel, Word, PowerPoint)
• Reporting and data analysis