Associate, Portfolio Management

Annaly Capital Management, Inc. ("Annaly" or, together with its wholly‑owned subsidiaries, the "Company"), is a publicly traded real estate investment trust (REIT) with investment strategies across mortgage finance. Its common stock is listed on the New York Stock Exchange under the symbol "NLY". Annaly’s wholly‑owned subsidiaries include several regulated and licensed entities, including Annaly Credit Opportunities Management LLC, an SEC registered investment adviser ("ACOM"), Arcola Securities, Inc., a FINRA member broker‑dealer ("Arcola") and, Onslow Bay Financial LLC, a mortgage aggregator and master servicer ("Onslow Bay"). The Company is headquartered in New York, NY with an additional office in the Dallas‑Fort‑Worth Metropolitan Area.

About This Role

Annaly, through our wholly owned subsidiary, Onslow Bay Financial, is seeking a Portfolio Management Associate who will be responsible for the oversight of Onslow Bay’s mortgage servicing rights (MSR) assets and subservicers. We are seeking a talented, highly motivated individual(s) who is seeking to expand upon or begin their career in mortgage banking. This individual will have a demonstrated ability to undertake complex tasks, a strong willingness to learn and the ability apply those learnings daily. This individual will report to the Director of Portfolio Management to support our ownership and management of investment assets. The ideal candidate will have a strong record of academic or work experience and enjoy working in a collaborative environment.

Essential Responsibilities

• Conduct monthly audits and reviews of sub servicer to ensure compliance with established policies and procedures
• Identify process gaps, trends, or deficiencies and recommend effective corrective solutions
• Ensure compliance with GSE performance standards
• Ensure sub servicer has adequate controls to meet/exceed performance targets
• Establish performance targets that support best in class portfolio performance
• Manage the capacity of the sub servicer to ensure adequate staffing is available to support business goals
• Work with Financial operations team to reconcile advances and fees
• Maintain strong default management practices for both the firm and sub servicer including but not limited to:
• Collection Strategies
• Loss Mitigation Strategies
• Bankruptcy Management
• Foreclosure Timeline Management
• Escrow Management
• Property Inspection Management
• Real Estate Owned Liquidation Process (where applicable)
• Ensure investor reporting and accounting accuracy
• Ensure claims management process is effective and recovers all available dollars for the investor and the firm
• Ensure compliance with all call center metrics:
• Average speed to Answer
• Abandonment Rate
• Call hold times
• Resolution rates
• Average hold time
• Average talk times
• Ensure compliance with all regulatory requirements including CFPB
• Manage all customer complaints for the firm
• Work closely with all internal teams to ensure corporate goals are met
• Prepare and be responsible for the preparation of all weekly, monthly reporting packages relating to portfolio performance by sub servicer, portfolio, etc

Basic Qualifications

• Bachelor’s degree or relevant work experience required
• 3-10 years of experience in mortgage servicing
• Experience working in a collaborative environment preferable
• Exceptional organizational skills with keen attention to detail
• Ability to analyze large amounts of data and identify trends and/or anomalies

Desired Characteristics

• Ability to independently manage multiple projects and manage deadlines and deliverables accordingly.
• Ability to effectively communicate, both written and verbally, with Senior Management regarding the progress and results of projects and initiatives
• Knowledge of data structures, and SQL query construction

Eligibility Requirements

• Must be willing to work in Dallas, TX, on-site three days a week
• Must be willing to submit to a background investigation
• Must have unrestricted work authorization to work in the United States
• Must be willing to work additional hours as needed to complete deadline driven projects

Annaly is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact our Human Resources department.

To learn more about Annaly Capital Management, Inc. please visit | LinkedIn:

To learn more about and Onslow Bay Financial, Inc., please visit | LinkedIn: