Associate Relationship Manager

As Associate Relationship Manager, you will support global opt-in litigation services, driving client-focused delivery across EMEA and APAC. You’ll lead a cross-functional team, manage regional portfolios, and translate complex litigation requirements into a clear client experience. You will shape the operating model, governance, and strategy for scalable opt-in services, partnering with law firms and funders to deliver timely, compliant outcomes. This is a high-impact role at the intersection of client service, operations, and leadership.

• Lead end-to-end client service delivery across the opt-in lifecycle from setup to registrations and updates
• Coach and develop a high-performing team with clear ownership and accountability
• Manage regional client and project portfolios, ensuring deadlines and service levels are met
• Build and maintain relationships with clients, law firms, litigation funders, and internal stakeholders
• Partner with legal advisers and funders to understand case offerings, assess losses, and support outcomes
• Contribute to department strategy, governance, and scalable operating model for opt-in services
• Oversee intake, QA, records, memoranda, and announcement readiness
• Ensure timely announcements, data requests, alerts, and updates despite term changes
• Manage data receipt, extraction, validation, anonymisation, reconciliation, and exception handling
• Support due diligence, damages analysis, and client-alert preparation with law firms and funders
• Oversee client-query handling, document preparation, and submission of materials
• Maintain escalation processes for incomplete data and deadlines at risk
• Drive visibility via deadlines tracking, pipeline reviews, dashboards, KPI monitoring, and process improvements

• Bachelor’s degree in business, finance, law, or related field
• Experience in sales, client service, and project management with team leadership
• Experience managing complex client relationships and multi-region portfolios
• Excellent verbal and written communication including public speaking
• Strong attention to detail, ability to manage multiple priorities, fast-paced environment
• Strategic, proactive, and collaborative leadership style

• leadership
• communication
• collaboration
• project management
• portfolio management
• data-driven reporting