Associate, Solutions Enablement Team

In this role, you will support the onboarding lifecycle for diverse client types, working within the cross-RBC solutions enablement team to ensure a smooth client experience. You will partner with advisers and internal stakeholders to improve processes, manage data across platforms, and handle day-to-day banking support and service requests. The position blends operations with client-facing exposure, contributing to a world-class onboarding journey and cross-entity integration. You will work in a dynamic, collaborative environment with opportunities to influence how we enable advisers and service clients.

• coaching and development opportunities
• dynamic, collaborative, high-performing team
• leadership support for your development
• flexible work arrangement (some remote work)
• opportunity to work with top experts in the field

• Manage and implement the onboarding lifecycle for various client types (HNWIs, corporates, trusts, charities)
• Build trust with internal stakeholders to enhance client experience
• Serve as a point of contact for internal partners and clients for day-to-day banking and operational needs
• Support Advisers with sales pipeline management and converting leads into prospects
• Enrich and align client data across RBC WME and RBC BD in Client Engage and Salesforce
• Process BD Adviser Service Requests in a timely manner
• Act as first line of defence for compliance-related activities and escalate risk events
• Collaborate with partners to improve processes and identify training needs for advisers

• Management and project experience essential
• Confident user of Microsoft Office (Word, Excel, Outlook) and quick to adapt to new systems
• Professional, hardworking, and able to challenge the status quo
• Strong prioritisation and workload management abilities

• Adaptability
• Interpersonal relationship management
• Customer service
• Microsoft Office (Word, Excel, Outlook)
• Salesforce
• Client Engage