Associate Technical Support Specialist

Support customers with basic technical inquiries using phone, email, and chat while developing problem-solving skills under supervision and guidance.

This Associate Support Specialist LTE role focuses on customer support, service documentation, and repair coordination. You will track cases, provide status updates, maintain records, and escalate issues beyond basic troubleshooting. The work also involves RMA paperwork, replacement parts, order requests, and communication with repair technicians. Familiarity with Windows computers and Office 365 supports daily activities. Interest in technology, electronics, or live entertainment systems is valued.

Key Responsibilities:

• Respond to basic technical inquiries through phone, email, and chat
• Track cases and provide timely customer status updates
• Log interactions and update service records accurately
• Prepare RMA paperwork and track repair or loaner requests
• Relay customer details and issue descriptions to repair technicians

Requirements:

• Associate degree or equivalent level of education
• Three to five years of job-related experience
• Comfort with Windows computers and Office 365
• Interest in developing problem-solving and customer service skills
• Availability for occasional evenings and weekends

Build customer support expertise through technical inquiries, case tracking, documentation, and repair coordination under experienced guidance.