Associate Technical Support Specialist
Covestic
Overview
In this role you support end users by handling common hardware and software issues, often via ticketing and live channels. You work closely with cross-functional teams to resolve incidents, gain exposure to enterprise technologies, and develop foundational IT operations skills. You’ll contribute to a collaborative, growth-focused environment that values curiosity and professionalism. This position offers hands-on experience with modern workplace tech and a clear path for career development.
Pay / Benefits- Collaborative environment with mentorship
- Hands-on experience supporting enterprise technologies
- Career development opportunities and internal growth
- Training opportunities
- Focus on employee growth and inclusion
- Respond to user requests via tickets, chat, email, walk-up, and virtual channels
- Troubleshoot hardware, software and access issues for end users
- Support laptops, desktops, printers, mobile devices, and collaboration tools
- Assist with account access, password resets, VPN, and basic system configuration
- Support multiple operating systems (Windows, macOS, ChromeOS)
- Help deploy and maintain mobile devices (iPhone, Android, tablets)
- Perform initial incident diagnosis and escalate complex issues
- Document troubleshooting steps and follow procedures
- Assist with workstation setup and onboarding as needed
- Participate in ongoing learning to expand technical and customer support capabilities
- Exposure to enterprise support environments or help desk operations
- Familiarity with ServiceNow or similar ticket management platforms
- Basic networking concepts (wireless, remote access)
- Experience with mobile devices and modern workplace technologies
- Strong interpersonal and communication skills
- Customer service oriented
- Team collaboration
- ServiceNow or similar ticketing platforms
- Windows, macOS, ChromeOS support
- VPN connectivity
Reference: WJ-747_30242306