Atlassian Solution Architect – Service Collection, Atlassian Center of Excellence, Engineering, Technology & Transformation

In this role, you design, implement and run Atlassian Service Collection solutions to streamline service delivery and drive transformation. You’ll work within Deloitte’s Atlassian Centre of Excellence on client engagements across multiple projects, collaborating with business and tech stakeholders. You’ll shape governance, adoption, and performance improvements while staying at the forefront of Atlassian capabilities. This role offers exposure to ITSM/ESM, agile delivery, and cross‑functional teams in a global consulting environment.

• hybrid working policy
• flexible office locations
• focus on wellbeing
• world-class development and growth opportunities
• supportive culture and inclusion
• client-facing and impact-driven work

• Support client engagements focused on Atlassian Service Collection (Jira Service Management, Customer Service Management, Assets) across pre-sales, discovery, solution design, and implementation
• Design fit-for-purpose service management solutions aligned to service delivery and digital transformation goals
• Demonstrate Atlassian Service Collection solutions through tailored demos
• Explain integration with Jira Software and Confluence to improve service delivery and knowledge management
• Contribute to solution architecture: configuration, portal design, workflows, SLAs, asset schemas, reporting and adoption planning
• Collaborate with wider ACE to embed best practice service management into delivery models and governance frameworks
• Participate in ongoing capability development and standard setting for Atlassian Service Collection
• Support continuous innovation and development of next-gen service management models across the enterprise

• Strong knowledge of the Atlassian ecosystem
• Expertise in Atlassian Jira Service Management and broader Service Collection (CSM and Assets)
• Experience designing, delivering, and demonstrating Atlassian-based solutions
• Solid understanding of ITSM/ESM principles and ITIL
• Experience translating technical requirements into roadmaps and practical plans
• Strong communication, facilitation, and presentation skills with stakeholders
• Growth mindset and willingness to learn and innovate
• Problem solving and ability to navigate ambiguity to deliver value

• Strong communication and presentation skills
• Collaborative and client-facing mindset
• Growth mindset and continuous learning
• Jira Service Management (JSM)
• Jira Software
• Confluence