Automation & Service Improvement Lead (Managed Services)

Probrand in Birmingham is hiring a Managed Services Engineer to lead automation and service improvement across our growing MSP portfolio. You will identify where time is lost, introduce smarter ways of working, and turn ideas into practical changes that deliver measurable operational impact.

You'll automate repetitive tasks using NinjaOne and other tools, build an improvement roadmap with owners and outcomes, and help shape future service offerings through cross-department collaboration.