Automation Systems Engineer - Global IT & Support

Bally's Chicago in Warwick is seeking an IT Operations Support Specialist to resolve complex issues, perform advanced troubleshooting, and drive incident management from detection to resolution.

You will provide both onsite and remote support to corporate users, VIPs, and executives while maintaining SLAs, documenting actions, and coordinating with internal teams and vendors. The role emphasizes security, ITIL practices, and continuous improvement.