AV Service & Support Engineer

AV Service & Support Engineer – London

£38,000 – £45,000 DOE | London | Monday–Friday | Hybrid Working | Paid Overtime

Are you an experienced AV Service Engineer looking for a role that keeps you closer to home and offers a better work-life balance?

We're working with a highly regarded AV systems integrator looking for an experienced AV Service & Support Engineer to join its growing London team.

This is a predominantly London-based role , supporting an impressive portfolio of high-profile corporate and commercial clients. You'll join an experienced, knowledgeable and supportive technical team with a collaborative, no-ego culture.

The Role

You’ll provide technical support for installed AV systems across client sites, troubleshooting faults, carrying out planned maintenance and ensuring clients receive an excellent level of service.

Responsibilities include:

• Troubleshooting AV, audio, video, control and networking issues
• Planned preventative maintenance
• Supporting corporate and commercial clients across London
• Liaising with manufacturers and distributors on escalated issues
• Producing service and maintenance reports
• Building strong client relationships
• Feeding technical information back to design and engineering teams

As the Service & Support function grows, there will also be opportunities to mentor junior engineers, help shape processes and take on additional responsibility.

Salary & Benefits

• £38,000 – £45,000, depending on experience
• Paid overtime
• Hybrid working
• Company pension
• Laptop and mobile phone
• Tools and equipment provided
• Ongoing technical training and development
• Support towards relevant industry/manufacturer certifications
• Genuine career progression within a growing Service & Support team

Work-Life Balance

This is a Monday-to-Friday role, with the majority of work based in and around London rather than involving extensive UK or European travel.

The wider team generally works from home around two days per week, and there is scope for homeworking within this position. As this is a service role, client requirements will always come first, so you may occasionally need to attend site on a planned homeworking day.

What We're Looking For

You’ll ideally have previous experience as an AV Service Engineer, Support Engineer or Field Service Engineer within corporate or commercial AV, together with:

• Strong AV fault-finding experience
• Good AV/IT networking knowledge
• Experience with Q-SYS and Shure
• Knowledge of Teams, Zoom and Webex
• Experience with Logitech, Yealink, Poly or Cisco
• Strong client-facing communication skills
• A collaborative, can-do approach
• Greater London location and full UK working rights

Experience with Crestron, Extron, BSS or Dante, together with relevant manufacturer or CTS certifications, would be advantageous.

If you enjoy the technical challenge of AV service and support but want less time travelling, more balance and genuine scope to progress, this could be a fantastic next move.