AV Support Technician (Client in Lévis)

Why Solotech?

To take your career to the next level! As a global leader in live productions, systems integration and virtual technology , our team is comprised of more than 2,000 passionate individuals.Our ambition? To deliver spectacular experiences worldwide. Recognized as one of Montreal's Top Employers (2026), join us and become part of a unique story that has been shining for over 45 years!

Your day will look like this:

• Ensure the proper functioning of the rooms, perform technical monitoring and handle webcasts;


• Respond to clients' technical needs in a courteous and timely manner to meet their expectations;


• Develop excellent relationships with clients:


• Act as a strategic advisor to clients;


• Ensure customer satisfaction by being proactive to their needs;


• Listening and understanding customer needs;


• Re-assign requests to the right channel;


• Presenting solutions to customers;


• Document the work done in the ticketing tool;


• Update customer and Solotech internal documentation in accordance with changes made on site;


• Make recommendations and execute maintenance and parts replacement;


• Collaborate with the various stakeholders to ensure the best possible customer service;


• Find replacement solutions in order to try to make a system functional despite an equipment failure.

Your profile:

• Excellent command of spoken and written French.


• Intermediate level of English required to read and understand documentation, and to communicate occasionally (in writing or verbally).


• DEC or DEP (electronics), electronic engineering, television production or equivalent;


• A minimum of 3 years of relevant experience in a similar position;


• Knowledge of sound, video projection and lighting equipment at the consumer and commercial level;


• Basic knowledge of home automation (Crestron, AMX), video conferencing (Polycom, Tandberg, Zoom, Teams), digital audio processing (SymNet, Soundweb, Biamp, QSC);


• Knowledge of networking;


• Knowledge of the Microsoft Office suite;


• Must hold a valid driver’s license to support travel between the client’s various locations;


• Must be available and open to working atypical hours depending on the project (early morning or evening depending on the client's needs).

Our offer to you:

• Competitive compensation and group insurance plan


• Corporate savings plan with employer contribution


• Opportunities for training and career advancement


• Reimbursement of professional and development fees


• Employee assistance program to ensure personal health and well-being.

Find out more at: .com

**In this document, the masculine gender is used in the neutral form and refers to both women and men.