AV/VC Onsite Support Technician

Milestone Technologies is looking for a technician with a passion for live events, audio-visual experience, and a commitment to program excellence to join our AV/VC and Event Operations Team. The AV/VC and Event Operations Team provides comprehensive event production services, and day to day AV Operations support. This role acts as the point of contact for AV operational work, including break/fix, vendor facilitation, and ‘sweeps’ of our AV spaces. Events may range from small team meetings with a simple video conferencing to large company-wide productions with streaming/recording/video assets.

Please note this position is located in Old Toronto and requires five days a week on-site.

Responsibilities

• Own day to day AV/VC and Event Operations in the local office
• Proactively monitor health dashboards across various AV services
• Primary POC for AV conference room sweeps and ensure all conference rooms are functional
• Collaborate and troubleshoot with Helpdesk Technicians globally
• Work with AV team on operational tasks such as break/fix or in-room support
• Collaborate and elevate issues in a timely manner with AV Engineering
• Perform hardware/system upgrades
• Review client requests and provide technical direction for the planning, scheduling, and, delivery of services
• Execute AV productions as assigned, whether in the studio or a live event
• Operate PTZ cameras, video switchers, digital audio mixers, and Crestron routing systems for large and medium scale events
• Manage streaming encoding and quality during live events; trim and deliver recorded events
• Act as the technical POC during board meetings and high-profile conference calls
• Oversee vendor technicians on larger scale events
• Contribute to management and documentation of on-site equipment and protocols

Skills

• HS Diploma or GED required
• Minimum 2+ years of AV/Event production in a corporate environment
• Minimum 5 years experience with AV/VC Event Support
• Preferred knowledge of tools:
  • Video conferencing - Google Meet, Zoom, Teams, etc.
  • Slack, Domotz, Crestron, XPanel, Google Admin, Robin, Logitech Sync, Rockbot
• Experience owning an event end to end from event request to technical execution
• Operational experience with event production equipment such as soundboards, audio mixers, camera controllers, video switchers, streaming codecs, microphones, etc
• Working knowledge of editing software, basic cinematography, and lighting
• Previous experience in customer-facing or client support role
• Versed in Apple OS, presentation software like Keynote, and PPT
• Ability to navigate and troubleshoot AV Signal Flow
• Ability to lead and respond to changes in a short time frame; stay cool under pressure
• Excellent interpersonal and communication skills
• Love of video production and everything that comes with live productions

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