Band 6 Network Support Engineer

Job Summary

University Hospitals Birmingham NHS Foundation Trust is one of the UK's leading NHS organisations, employing over 20,000 staff and delivering outstanding care across the West Midlands. We are committed to the development, health and well-being of our people, creating an inclusive environment where colleagues are supported to learn, grow, and thrive.

Job Summary

University Hospitals Birmingham NHS Foundation Trust is one of the UK's leading NHS organisations, employing over 20,000 staff and delivering outstanding care across the West Midlands. We are committed to the development, health and well-being of our people, creating an inclusive environment where colleagues are supported to learn, grow, and thrive.

We are looking for an enthusiastic and skilled Network Support Engineer to join our Technical Infrastructure team. This is an exciting opportunity to work with enterprise-scale network technologies that support critical clinical and business services across our hospital sites.

As part of a specialist infrastructure team, you will help maintain and develop our network environment, troubleshoot technical issues, support service improvements, and contribute to digital transformation initiatives that directly impact patient care.

Why join UHB?

Work for one of the UK's largest and most innovative NHS Trusts

Access ongoing learning, development and certification opportunities

NHS Pension Scheme and generous annual leave entitlement

A commitment to your health, wellbeing and career development

The opportunity to make a real difference by supporting technology that underpins exceptional patient care

Join UHB and help deliver secure, reliable and resilient network services that support our patients, staff and communities every day.

Main Duties, Tasks & Skills Required

Experience supporting enterprise network environments

Knowledge of LAN, WAN, WLAN, TCP/IP, DHCP and DNS

Experience with Cisco and/or Extreme networking technologies

Strong troubleshooting and problem-solving skills

Relevant networking qualification (e.g. CCNA) or equivalent experience

Excellent communication and teamwork skills

About Us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people.
As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job Description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person specification

Qualifications

Essential

• Degree level qualification in a relevant field or equivalent professional experience
• Specialist knowledge of network technologies, supported by relevant training, with practical experience of supporting and maintaining complex LAN and WAN environments, including routing and switching, network security controls, firewalls, VPNs, and cloud based networking services.

Desirable

• ITIL Foundation or Practitioner
• Recognised Networking qualification such as Cisco CCNA.
• Cyber Security related qualification/cert or extensive experience working on network security platforms

Experience

Essential

• Experience in technical support role gained while working in a enterprise environment.
• Understanding of key protocols (TCP/IP, BGP, OSPF, MPLS)
• Understanding of Network Security principles
• Experienced in Wired and Wireless troubleshooting methodology's
• An understanding of Cybersecurity readiness, response, and recovery, including:
• ISO/IEC 27001
• Cyber Essentials