Bank Teller Trainer

This is an in-office position located in Springfield, Illinois
As a locally owned, community-focused bank, we help individuals and businesses reach their financial goals through personalized service and trusted relationships. Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. The Retail Trainer supports the bank’s mission by designing, delivering, and continuously improving training programs that strengthen employee skills, enhance customer service, and drive overall performance in retail banking. This role partners with leadership and subject matter experts to ensure employees are equipped with the knowledge, tools, and confidence needed to succeed in both transactional and relationship-focused environments while maintaining compliance with policies and regulations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Promote the bank’s mission, values, and goals.
Collaborate with leadership and subject matter experts to design and deliver training (sales, service, products, systems, compliance, fraud prevention, and soft skills).
Coordinate and conduct training for new and existing employees, ensuring ongoing development.
Track and report trainee progress to management.
Identify training gaps, solve performance issues, and recommend improvements.
Stay current on policies, procedures, and regulations.
Support a culture of compliance and strong customer experience.
Provide in-branch support when not facilitating training.
Deep understanding of Retail banking procedures, practices, processes, systems, technology, and culture to incorporate into training initiatives.
Excellent written, verbal, and communication skills for development and facilitation of training and mentoring with the ability to adapt to varying styles of learning.
Strong attention to detail, time management, and project management skills to be able to work independently and handle multiple priorities.
Ability to learn and use banking industry terminology appropriately.
Ability to remain flexible and adaptable in a rapid and changing environment and ability to work in various locations throughout our branch network.
Proficient in Microsoft programs. Minimum of 2 years of experience in a financial institution having performed as a teller, relationship banker, or assistant manager is preferred or a minimum of 2 years of experience in a field that provides the required knowledge, skills, competencies, and abilities with a demonstrated record of the ability to learn new systems quickly and mentor others on these systems in short order.

Apply now and be a driving force in transforming the way we approach training, ensuring an enhanced customer experience, and fostering a culture of innovation and excellence!
Monday thru Friday, Saturday rotation
INB provides health, dental, vision, and life insurance benefits to all full-time employees. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INBs policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law.