Bilingual Application Specialist I

• Prepare, review, and follow up on customer quotations
• Provide technical support, product recommendations, costing, and proposal development
• Translate customer requirements into accurate product and solution recommendations
• Process customer orders and monitor order status through completion
• Coordinate with suppliers and vendors to ensure timely delivery and issue resolution
• Communicate with customers by phone and email regarding products, orders, and technical inquiries
• Troubleshoot customer issues and work with internal teams and manufacturers to resolve concerns
• Deliver after-sales support to ensure customer satisfaction
• Support business growth by identifying opportunities and strengthening customer relationships
• Prepare proposals based on customer requirements, market conditions, and product offerings
• Maintain accurate records and documentation related to quotes, orders, and projects
• Compile and organize vendor documentation for customer projects
• Support collections and payment follow-up activities with the Accounting team
• Follow established sales processes, systems, and procedures to ensure operational efficiency

Requirements

• College diploma in a related field
• 3 to 6 years of experience in a technical sales, customer service, inside sales, or related role
• Proficiency with order entry and quoting systems (Epicor P21 or similar)
• Understanding of customer service principles and best practices
• Strong verbal and written communication skills
• Strong problem solving and troubleshooting abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong organizational and customer service skills
• Ability to work collaboratively within a team environment
• Bilingual English and French is desirable

Core Competencies

Demonstrates expertise in technical sales and customer service, with a strong focus on proposal development, order processing, and customer relationship management. Proficient in utilizing order entry systems and Microsoft Office to enhance operational efficiency and support business growth.

Highest-signal resume keywords

• Technical Sales Experience
• Order Entry Proficiency
• Customer Service Principles
• Bilingual English And French
• Strong Communication Skills

Hard Skills

• Proposal Development
• Order Processing
• Quoting Systems
• Costing
• Technical Support
• TroubleshootingRecord Maintenance
• Vendor Coordination
• Collections Support
• Microsoft Office

Soft Skills

• Attention To Detail
• Organizational Skills
• Problem Solving
• Collaboration
• Customer Relationship Management

Certifications & Qualifications

• College Diploma In Related Field

Industry Keywords

• Customer Quotations
• After-Sales Support
• Sales Processes
• Operational Efficiency
• Market Conditions

Tools & Technologies

• Epicor P21
• Order Entry Systems