Bilingual Application Support Specialist – Intermediate
ThoughtStorm Inc.
- Seeking a Bilingual Application Support Specialist - Intermediate to support a new Child Care and Early Years digital tool used by service system managers, childcare operators, and families.
- Provide help desk support to end users in both English and French , resolving IT, website navigation, and application-related inquiries over the phone and via email.
- Demonstrate hands-on experience with Interactive Voice Response (IVR) software and digital tools for logging, tracking, and managing user inquiries.
- Troubleshoot application and website issues, identify solutions, and elevate complex technical problems to the appropriate support teams.
- Guide non-technical users, provide clear instructions, and refer inquiries to technical partners or relevant program areas when necessary.
- Possess excellent customer service, analytical, problem-solving, organizational, and decision-making skills, with the ability to manage competing priorities.
- Demonstrate strong active listening, empathy, and professionalism when handling challenging user situations, while maintaining accurate support documentation.
- Mandatory Requirements: Advanced verbal and written communication skills in both English and French, previous help desk experience, and experience supporting digital applications or websites.
- Work Arrangement: 5 days onsite in Toronto. A mandatory in-person interview is required, with no exemptions. Previous public-sector or government experience is an asset.
Reference: WJ-3875_14087209