Bilingual Debt Collections Representative

Use French and English communication skills as a Bilingual Debt Collections Representative working in-office in Barrie, Ontario. Negotiate repayment solutions professionally.

This full-time role suits candidates with at least one year of debt collections, financial services, or related account recovery experience. You will contact customers about overdue accounts, explain balances and payment options, and develop realistic repayment plans. The position operates within a high-volume call centre with measurable recovery targets.

Key Responsibilities:

• Contact French-speaking and English-speaking customers about overdue accounts
• Negotiate repayment arrangements within approved guidelines
• Develop realistic plans based on customer circumstances
• Document conversations, commitments, and follow-up activities
• Meet individual and team collection targets

Requirements:

• One or more years of debt collections experience
• Strong spoken and written French and English
• Professional, empathetic approach to difficult financial conversations
• High-volume call centre and target-driven work capability
• High school diploma or equivalent education

Apply your bilingual communication, negotiation, and customer service skills to resolve overdue accounts and support recovery targets in Barrie.