Bilingual Genesys Cloud Tech Business Analyst

Clear Destination Inc. in Toronto is seeking an experienced Genesys Cloud Technical Business Systems Analyst to lead contact centre transformation and customer experience optimization across large enterprise environments.

The role requires hands-on Genesys Cloud experience and fluency in French and English, written and spoken. This hybrid position may require onsite attendance in Toronto as needed, with collaboration across business, technical, and project teams to design, implement, and test