Bilingual Incident Management Analyst

One of our client is looking for an Incident Management Analyst who is fluently Bilingual both English & French.

Its a hybrid role 2 days onsite & can be based in Montreal, Quebec City, Ottawa, Windsor, Mississauga & Toronto

Please note - This is a bilingual role hence only candidates will full bilingual fluency apply to this role. candidate will be on call for 1-week once a month. Usual schedule will be 8-4 or 9-5.

Top Skills:

• 2-4 years of experience - intermediate level candidate
• Must be bilingual in French and English
• Insurance experience or Insurance Domain knowledge
• Ticketing experience using either Ivanti or ServiceNow
• Dynatrace for monitoring tools
• Perfect communication - they will be sending out company wide communications
• ITIL experience - they dont need the certification but it would be an asset
• Incident and Problem management experience - including post incident reviews