Bilingual IT Incident Analyst

Coordinate IT incidents bilingually in French and English from a hybrid schedule, with two onsite days in Montreal, Quebec City, Ottawa, Windsor, Mississauga, or Toronto.

This intermediate analyst assignment focuses on incident and problem management, including post-incident reviews and company-wide communications. Candidates should bring two to four years of experience, insurance knowledge, and ticketing experience with Ivanti or ServiceNow. Dynatrace monitoring and ITIL experience are also requested, while ITIL certification is an asset. The regular schedule is 8–4 or 9–5, with one week of on-call coverage each month.

Key Responsibilities:

• Coordinate incident and problem management processes
• Complete post-incident reviews and document findings
• Issue company-wide communications with clear messaging
• Use Dynatrace for operational monitoring
• Participate in monthly one-week on-call rotations

Requirements:

• Intermediate experience of two to four years
• Full professional fluency in French and English
• Insurance experience or insurance domain knowledge
• Experience using Ivanti or ServiceNow ticketing
• ITIL experience; certification would be an asset

Bring bilingual communication, ITIL knowledge, ticketing experience, and incident review capability to this hybrid IT assignment.