Bilingual IT Incident Manager (English/French) – Hybrid

Odyssey Global is seeking an Incident Management Analyst for a 6‑month contract across Canada. The role supports major incidents, coordinates with vendors, and ensures accurate incident documentation in both English and French.

Hybrid working conditions apply, with on-call rotations and exposure to privacy and security considerations in regulated environments. The ideal candidate has IT service management experience, ITIL familiarity, and hands-on use of ITSM tools such as ServiceNow or Ivanti.