Bilingual IT Support Specialist (Level 2/3) – Microsoft 365, Entra ID & Intune
S.I. Systems Ltd.
Contract: 3 months initially, potential extension to 6 months
Start: ASAP
Location: Quebec City preferred (hybrid 1–2 days/week when needed); fully remote candidates accepted
Language: Fluent French and English – mandatory
Business Context
Our client is seeking a Bilingual Senior IT Support Technician (L2/L3) for an initial three-month contract, with the possibility of extension.
Working alongside an existing IT team, this individual will provide day-to-day technical support and basic systems administration across multiple business locations. Responsibilities include troubleshooting end-user issues, supporting Microsoft technologies, managing user accounts and devices, and assisting with routine infrastructure operations.
The ideal candidate is hands-on, customer-focused, and comfortable working independently in a small IT environment.
Position Overview
Our client is seeking a Bilingual Senior IT Support Technician (L2/L3) to provide day-to-day technical support and basic systems administration across multiple business locations.
Working alongside an existing IT team, this individual will troubleshoot end-user issues, support Microsoft technologies, administer user accounts and devices, and assist with routine infrastructure operations.
The ideal candidate is hands-on, customer-focused and comfortable working independently in a small IT environment.
Key Responsibilities
- Provide Level 2/3 technical support for end users, resolving hardware, software, application and connectivity issues.
- Troubleshoot and support Windows laptops, desktops, mobile devices and other end-user equipment.
- Administer Microsoft 365, Active Directory and Microsoft Entra ID, including user account provisioning, access management and authentication troubleshooting.
- Support Microsoft Intune-managed devices, including workstation provisioning, enrolment, configuration and troubleshooting.
- Perform basic Windows Server administration and troubleshooting within a Microsoft Azure environment.
- Troubleshoot network connectivity issues involving switches, Wi‑Fi, DNS, DHCP and firewalls.
- Assist with software installations, hardware deployments and equipment provisioning.
- Support day-to-day IT operations across multiple office locations and remote users.
- Assist with small IT projects, infrastructure changes and technical implementations.
- Work collaboratively with internal IT team members to resolve issues and elevate complex problems when needed.
Required Qualifications
- 5+ years of hands‑on IT support experience, including Level 2/3 technical support.
- Fluent French and English communication skills (mandatory).
- Strong troubleshooting experience across Windows devices, business applications and end‑user hardware.
- Hands‑on experience supporting Microsoft 365, Active Directory, Microsoft Entra ID and Intune.
- Working knowledge of Windows Server administration and Microsoft Azure environments.
- Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs and Wi‑Fi.
- Ability to independently troubleshoot and resolve technical issues.
- Strong interpersonal skills and a customer‑service mindset.
- Ability to manage competing priorities and work effectively in a small IT team.
Nice‑to‑Have Experience
- Experience with D‑Link enterprise switches, Check Point firewalls or Ubiquiti Wi‑Fi.
- Familiarity with Fortinet networking equipment.
- Experience supporting users across multiple office locations or distributed environments.
- Exposure to Azure‑hosted virtual machines and hybrid Active Directory environments.
- Experience assisting with small infrastructure upgrades or IT implementations.
Work Arrangement
- Quebec City‑based candidates are preferred, with hybrid attendance approximately 1–2 days per week when required (Remote Candidates will also be considered).
- Candidates must be able to provide effective technical support to both French‑ and English‑speaking users.
Contract: 3 months initially, potential extension to 6 months
Start: ASAP
Location: Quebec City preferred (hybrid 1–2 days/week when needed); fully remote candidates accepted
Language: Fluent French and English – mandatory
Business Context
Our client is seeking a Bilingual Senior IT Support Technician (L2/L3) for an initial three-month contract, with the possibility of extension.
Working alongside an existing IT team, this individual will provide day-to-day technical support and basic systems administration across multiple business locations. Responsibilities include troubleshooting end‑user issues, supporting Microsoft technologies, managing user accounts and devices, and assisting with routine infrastructure operations.
The ideal candidate is hands‑on, customer‑focused, and comfortable working independently in a small IT environment.
Position Overview
Our client is seeking a Bilingual Senior IT Support Technician (L2/L3) to provide day-to-day technical support and basic systems administration across multiple business locations.
Working alongside an existing IT team, this individual will troubleshoot end‑user issues, support Microsoft technologies, administer user accounts and devices, and assist with routine infrastructure operations.
The ideal candidate is hands‑on, customer‑focused and comfortable working independently in a small IT environment.
Key Responsibilities
- Provide Level 2/3 technical support for end users, resolving hardware, software, application and connectivity issues.
- Troubleshoot and support Windows laptops, desktops, mobile devices and other end‑user equipment.
- Administer Microsoft 365, Active Directory and Microsoft Entra ID, including user account provisioning, access management and authentication troubleshooting.
- Support Microsoft Intune‑managed devices, including workstation provisioning, enrolment, configuration and troubleshooting.
- Perform basic Windows Server administration and troubleshooting within a Microsoft Azure environment.
- Troubleshoot network connectivity issues involving switches, Wi‑Fi, DNS, DHCP and firewalls.
- Assist with software installations, hardware deployments and equipment provisioning.
- Support day-to‑day IT operations across multiple office locations and remote users.
- Assist with small IT projects, infrastructure changes and technical implementations.
- Work collaboratively with internal IT team members to resolve issues and elevate complex problems when needed.
Required Qualifications
- 5+ years of hands‑on IT support experience, including Level 2/3 technical support.
- Fluent French and English communication skills (mandatory).
- Strong troubleshooting experience across Windows devices, business applications and end‑user hardware.
- Hands‑on experience supporting Microsoft 365, Active Directory, Microsoft Entra ID and Intune.
- Working knowledge of Windows Server administration and Microsoft Azure environments.
- Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs and Wi‑Fi.
- Ability to independently troubleshoot and resolve technical issues.
- Strong interpersonal skills and a customer‑service mindset.
- Ability to manage competing priorities and work effectively in a small IT team.
Nice‑to‑Have Experience
- Experience with D‑Link enterprise switches, Check Point firewalls or Ubiquiti Wi‑Fi.
- Familiarity with Fortinet networking equipment.
- Experience supporting users across multiple office locations or distributed environments.
- Exposure to Azure‑hosted virtual machines and hybrid Active Directory environments.
- Experience assisting with small infrastructure upgrades or IT implementations.
Work Arrangement
- Quebec City‑based candidates are preferred, with hybrid attendance approximately 1–2 days per week when required (Remote Candidates will also be considered).
- Candidates must be able to provide effective technical support to both French‑ and English‑speaking users.
AI may be used in evaluating candidates.
This posting is for an existing vacancy. #J-18808-Ljbffr
Reference: WJ-291_12125016