Bilingual Microsoft 365 Support Technician

Support Microsoft 365 and end users as a bilingual Senior IT Support Technician, with Quebec City hybrid attendance or fully remote work accepted.

This Level 2/3 contract role provides technical support and basic systems administration across multiple business locations. You will troubleshoot Windows devices, administer user accounts, and support Microsoft Entra ID and Intune. The initial contract lasts three months, with potential extension to six months.

Key Responsibilities:

• Resolve Level 2/3 hardware, software, application, and connectivity issues
• Support Windows laptops, desktops, mobile devices, and equipment
• Administer Microsoft 365, Active Directory, and Microsoft Entra ID
• Provision, enroll, configure, and troubleshoot Intune-managed workstations
• Assist with infrastructure operations, deployments, and IT projects

Requirements:

• Five-plus years of hands-on IT support experience
• Fluent French and English communication skills, mandatory
• Experience supporting Microsoft 365, Active Directory, Entra ID, and Intune
• Windows Server and Microsoft Azure working knowledge
• Independent troubleshooting and customer-service skills

Apply your bilingual support expertise across Microsoft 365, Entra ID, Intune, Windows devices, and distributed business locations.