Bilingual Network Support Engineer

Use English and Spanish to solve broadband customer issues as a Customer Support Engineer in British Columbia or Mexico. Apply networking expertise across global accounts.

Incognito seeks a bilingual Customer Support Engineer with two years of relevant experience and a post-secondary degree. The role supports Service Providers through complex troubleshooting, customer communication, documentation, and product feedback. DHCP, DNS, TCP/IP, Linux or Solaris, databases, and APIs are central technical areas.

Key Responsibilities:

• Provide pre-sales and post-sales support through email, phone, and remote access
• Deliver customer presentations, training sessions, and demonstrations
• Diagnose complicated network problems independently and collaboratively
• Write documentation, self-help resources, and knowledgebase articles
• Escalate issues and report qualified JIRA issues to Product Teams

Requirements:

• Strong written and verbal English and Spanish communication
• Post-secondary degree and two years of relevant experience
• Intermediate DHCP, DNS, TCP/IP, and network protocol knowledge
• Intermediate Linux or Solaris administration knowledge
• Experience troubleshooting large databases and working with APIs

Bring bilingual communication and practical networking expertise to Incognito customer support for broadband Service Providers worldwide.