Bilingual Outbound Financial Services Representative

Serve CIBC clients from home through bilingual outbound calls, using financial product knowledge and meaningful conversations to identify suitable solutions.

As a Financial Services Representative in CIBC’s Contact Centre, you will proactively contact clients about new and existing financial services products. This six-month contract requires French and English fluency to support operations outside Quebec. You will understand client needs, provide information, resolve issues quickly, and recommend solutions connected to financial goals.

Key Responsibilities:

• Make outbound calls to CIBC clients
• Discuss new and existing financial services products
• Understand financial needs through meaningful conversations
• Provide information and resolve client issues quickly
• Recommend solutions supporting clients’ financial goals

Requirements:

• Fluency in French and English
• Ability to work independently from a secure home workspace
• Wired internet supporting required call quality
• Computer comfort using multiple applications and dual monitors
• Flexibility for stated weekday and Saturday hours

Use bilingual communication, product knowledge, and outbound calling skills to help CIBC clients find appropriate financial solutions.