IT & Software

Bilingual SaaS Support Specialist (English/French)

EWS Group

Toronto · Ontario · Canada

Jonas Software is seeking a Tier 1 Bilingual Technical Support Specialist in North York, ON. The role handles English and French customer inquiries via phone, email, and chat, delivering timely, technically sound assistance.

Responsibilities include troubleshooting, documenting issues for accurate ticketing, and escalating complex cases to Tier 2 while meeting SLA targets. Hybrid schedule and ongoing training are provided to stay current with product changes.

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Reference: WJ-291_10904729

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