Bilingual Senior Collections Associate

Bilingual Senior Collections Associate (Francophone-First)

Location Montreal, Quebec

Job Type On-site - Full-Time

Schedule This position operates on a rotating shift scheduleMust have flexibility with their working hours

• Some weeks may follow a standard Monday–Friday, 9:00 AM–5:00 PM schedule
• Other rotations may include later shifts, with hours extending up to 9:00 PM
• Weekend availability is required on a rotating basis
• Saturday: 10:00 AM–6:00 PM
• Sunday: 12:00 PM–5:00 PM

Important: All late/evening shifts and weekend shifts can be worked remotely from home.

Compensation Up to $70,000 base salary + up to 10% bonus

Perks:

• Comprehensive medical and dental benefits
• 80% of the benefit premiums are paid by company
• Benefits become effective after 3 months of employment
• 3 weeks of vacation

Company Overview

Our clientis a Canadian financial services company that provides consumer financing for home improvements.

Qualifications & Requirements

• Fully bilingual in French and English (verbal and written) required.
• Bachelor's degree or higher in a relevant discipline.
• Experience: 5+ years of experience in collections or credit management, preferably within financial services.
• Extensive consumer collections experience is essential.
• Strong experience managing the full collections cycle, including early-stage, late-stage, escalated accounts and recoveries.
• The successful candidate should be a collections-focused professional; collections experience is more important than credit analysis or credit decisioning experience.
• Previous experience within financial services is preferred, particularly:
• Fintech
• Banking
• Automotive finance/auto industry
• Technical Competence: Demonstrable expertise in collections, credit decisioning, and data analysis.
• Excellent interpersonal, verbal, and written communication skills tailored to a diverse, national clientele.
• Strong negotiation, problem-solving skills, high initiative, ownership, and strict attention to detail.