IT & Software

Bilingual Tech Support Analyst - French/English (Hybrid)

Sage

Vancouver · Metro Vancouver Regional District · Canada

Sage is seeking a Bilingual Customer Support Expert in Vancouver, Canada. This hybrid role requires 3 days on-site weekly and fluency in French and English.

You will identify customer needs, resolve technical issues, and strive for first-call resolution while delivering exceptional Sage experiences. You will support customers via phone, email, and chat, document interactions, and contribute to knowledge base improvements.

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Reference: WJ-291_11527221

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