Bilingual Technical Helpdesk Analyst L1

Support Panasonic Canada customers in English and French as a full-time Technical Helpdesk Analyst L1 at the Niagara on the Lake office.

This onsite position provides telephone and email assistance for programming and operational errors. You will resolve routine issues, escalate non-routine matters, and maintain product knowledge. The role supports a 24/7/365 business environment and requires schedule flexibility for operational needs.

Key Responsibilities:

• Provide bilingual technical support by telephone and email
• Assist customers with programming and operational errors
• Escalate non-routine issues to management, sales, or technical staff
• Maintain required logs, files, and current product knowledge
• Assist new agents with call center routines

Requirements:

• A+ certification or equivalent technical helpdesk support experience
• Full bilingual proficiency in English and French
• Advanced Microsoft Office, Excel, Word, and Outlook skills
• Routine problem-solving ability with non-routine elements
• Legal eligibility to work in Canada without sponsorship

Apply bilingual customer support, technical troubleshooting, and escalation skills as a Panasonic Canada Helpdesk Analyst L1.