Billing Account Representative

Working primarily remotely with periodic office attendance in Binghamton, NY or Houston, TX, the full-time Billing Account Representative will manage billing, reconcile accounts, and administer services for Group Billing, Credit Union, and Individual clients while ensuring compliance with regulatory guidance. Key responsibilities Process billing, adjustments, and verifications, ensuring timely remitting and processing of payments Handle general service requests and confer with agents, payroll offices, and customers regarding service inquiries Manage Electronic Funds Transfer accounts and assist with departmental training and Call Center overflow during high volume times Required qualifications Minimum of 2 years experience in Customer Support Experience in accounting or bookkeeping required Associate's degree in Business or related field of study required Experience in the insurance industry or call center environment preferred Intermediate knowledge of Microsoft Word and Excel