Billing Platform Manager

As Strategic Billing Platform Manager, you own and drive the Billing Platform ecosystem, ensuring stability, scalability and governance. You’ll collaborate with Product, Finance, Operations, Technology and Data teams to shape strategy, roadmaps and vendor relationships. The role focuses on automating and standardising end-to-end billing processes across Salesforce Revenue Cloud, finance systems and the Data Platform. You’ll lead continuous improvement to reduce manual work and enhance data quality, while aligning with regulatory and business controls. Your impact spans platform maturity, data integrity and cross‑functional sponsorship in a global enterprise.

• Own and govern the Strategic Billing Platform to stay stable, scalable and aligned with priorities.
• Define and maintain the platform roadmap, governance, support model and design standards.
• Act as design authority for configuration, data models and customisations.
• Oversee the platform operating model across Billing Platform, Revenue Cloud, Finance systems and Data Platform.
• Own service performance, KPIs, incident analysis and continuous improvement.
• Define integration standards between key systems (Salesforce Revenue Cloud, MSS, DocuSign CLM, Snowflake, ERP/Finance, Vertex).
• Maintain API contracts, event schemas, error handling and data lineage for billing touchpoints.
• Govern middleware from a Billing Platform perspective for resilience and scalability.
• Collaborate with Salesforce Platform Manager to align Revenue Cloud and Billing Platform capabilities.
• Ensure data integrity and quality across Billing Platform, Revenue Cloud, Finance and Data Platform.
• Work with Data Platform to improve billing datasets, reconciliations and reporting.
• Ensure billing processes comply with controls, audits and regulatory obligations.
• Lead initiatives to reduce manual intervention, improve reconciliation and automate processes.
• Plan platform lifecycle: upgrades, debt management, capacity, security and sustainability.
• Manage vendor relationships, roadmap engagement, licensing and capability adoption.
• Monitor usage and performance, driving standardisation and optimisation.
• Apply finance controls, risk management and multi-entity considerations to decisions.
• Plan retirement and decommissioning of legacy components as the platform matures.
• Provide updates on performance, risks, roadmap and priorities to stakeholders across Finance, Product, Data, Operations and Technology.
• Maintain awareness of Agentforce and automation capabilities for billing operations and decision making.

• Degree in Computer Science, Software Engineering, Information Systems or equivalent experience.
• 5+ years’ experience managing a Billing Platform or similar enterprise platform.
• Practical experience with Salesforce Revenue Cloud, CPQ, pricing and order-to-cash.
• Strong understanding of platform governance and end-to-end order-to-cash processes.
• Experience integrating Salesforce with billing, finance, ERP and data platforms.
• Experience with Snowflake or a similar data platform.
• Knowledge of data governance, financial reporting data and reconciliation data.
• Experience working in agile environments and with cross-functional stakeholder management.
• Ability to balance operational needs with governance and strategic development.

• ownership mindset
• collaborative working style
• analytical and problem‑solving ability
• Salesforce Revenue Cloud
• CPQ
• order-to-cash processes