Billing Service Representative Edmonton

Analyze billing accounts and resolve customer inquiries with the City of Edmonton’s Waste Services team, with hybrid work eligibility stated. Support accurate waste billing across Edmonton through clear communication and careful account management.

This Billing Service Representative position serves residential, commercial, and corporate waste accounts. You will create and maintain billing records, investigate property data, reconcile accounts, and explain technical billing information. The work combines customer service, administrative operations, data analysis, and municipal systems.

Key Responsibilities:

• Create and update waste billing accounts in utility databases
• Investigate tax parcels, spatial maps, and development systems
• Explain billing concerns and process authorized account adjustments
• Resolve property setup discrepancies with internal service partners
• Generate reports and maintain bin maintenance records

Requirements:

• Grade twelve completion with relevant coursework
• Three years of directly related billing or administrative experience
• Strong data reconciliation and problem-solving abilities
• Proficiency with Microsoft Excel and Google Sheets
• CIS, GIS mapping, POSSE, or related systems experience

Apply analytical billing, reconciliation, communication, and account management skills supporting Edmonton’s municipal waste services.