Billing Services Associate

To provide exceptional service to policyholders and agents, the part-time hourly Billing Services Associate will manage inbound and outbound customer inquiries, analyze billing information, and perform billing system entries, with the option to work either in-office or remotely. Key responsibilities Answer inbound calls and respond to inquiries in a thorough and courteous manner Analyze billing system information to effectively service customers and maintain account integrity Handle inbound premium payments and perform daily/monthly billing system reconciliation Required qualifications High school diploma or GED, or up to one year of related experience or training Ability to multitask in a fast-paced environment Strong team player with the ability to develop internal working relationships Proficiency in quickly learning and adapting to new software programs Capability to maintain confidential and sensitive information