BMO Personal Banking Representative

Serve BMO customers at 100 King Street West using personal banking knowledge and strong interpersonal skills. Work across branches or channels as market needs require.

This Customer Service Representative position supports everyday banking and credit card needs through advice, transactions, and referrals. No prior experience is necessary; related post-secondary education is desirable. The work emphasizes digital guidance, collaboration, and customer-focused problem solving.

Key Responsibilities:

• Welcome customers and handle banking transactions and inquiries
• Review profiles and identify personal banking needs
• Refer customers to BMO colleagues and specialists
• Explain digital and self-serve banking options
• Escalate complex or unresolved situations to managers

Requirements:

• No prior experience necessary
• Related post-secondary degree or certification desirable
• Basic verbal and written communication skills
• Strong interpersonal, listening, and problem-solving skills
• Confidence using digital tools and applications

Bring personal banking knowledge, customer service, and digital guidance skills to BMO’s customer-focused branch team.