BMO Personal Banking Representative

Deliver exceptional customer service at BMO while advising on personal banking solutions, transactions, and digital banking options. This opportunity is based at 1 West Street.

As a Customer Service Representative, you will welcome customers, understand their needs, and provide guidance on everyday banking plans and credit cards. You will support banking requests, initiate referrals, and collaborate with BMO colleagues across branches and channels. No prior experience is necessary; related post-secondary education or certification is desirable.

Key Responsibilities:

• Welcome customers and complete banking transactions accurately
• Identify needs and provide financial solutions guidance
• Refer customers to appropriate BMO colleagues
• Explain digital and self-serve banking options
• Escalate complex customer situations to managers

Requirements:

• No prior experience necessary
• Professional presence and strong interpersonal skills
• Basic verbal and written communication skills
• Confidence using social media, tablets, and online tools
• Passion for helping customers personally

Use listening, problem-solving, and collaboration skills to support BMO customers with personal banking services at 1 West Street.