Business Analyst - Payer Escalations

City/State

Norfolk, VA

Work Shift

The Business Analyst Payer Escalations is responsible for designing, producing, and analyzing data-driven reports to support business operations and special projects. This role involves utilizing various databases, information systems, and analytical tools to monitor, evaluate, and enhance business performance. The Business Analyst also assists in the implementation, maintenance, and optimization of information systems, ensuring data accuracy, accessibility, and usability for decision-making. This role is ideal for an analytically minded professional who enjoys working with data, optimizing reporting systems, and supporting business decision-making through actionable insights.

The Business Analyst is responsible for designing and generating reports, dashboards, and visualizations for business operations. Analyzing trends, patterns, and key performance indicators (KPIs) to provide actionable insights and maintaining data integrity, accuracy, and consistency in reporting.

The incumbent must be able to utilize SQL, Excel, Power BI, Tableau, or other analytics tools to extract and manipulate data; conduct statistical analysis to support data-driven decision-making and translate complex data into concise, easy-to-understand reports for stakeholders.

The Business Analyst must be able to assist in the development, implementation, and optimization of business information systems; maintain data structures, queries, and reporting tools to support business needs; and work closely with IT teams to ensure data availability and system functionality. In addition, the incumbent will be responsible for: documenting business processes, data sources, and reporting methodologies, identifying inefficiencies and opportunities for process improvement, providing recommendations for enhancing data collection, storage, and analysis methods while working closely with cross-functional teams, business stakeholders, and IT to understand reporting needs.

Experience working with large datasets and multiple databases.

Knowledge of business intelligence (BI) tools, SQL querying, and reporting software.

3+ years of relevant experience in business analysis, data reporting, or analytics.

Bachelors level degree (Required)

Experience working with Large Datasets and Multiple Databases

~ Knowledge of BI Tools, SQL, querying and reporting software

~3 + years relevant experience in business analysis, data reporting or analytics

The base pay range for full-time employment is $76,086.40 - $115,585.60 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; paid time off (vacation, sick time, and holidays); Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• Legal Resources Plan

•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer

and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work,

Sentara Health employs associates in the following states: