Business Application Support Analyst

Support production applications remotely at Fidelity Clearing Canada using troubleshooting, client service, and financial services expertise. Current Canadian work authorization is required.

The Business Application Support Analyst supports FCC technology and maintains service quality for production applications. You will resolve client requests, troubleshoot application issues, assist with training and demonstrations, and contribute to quality assurance testing and business analysis. This full-time regular role reports to the Manager, Business Applications and Support.

Key Responsibilities:

• Handle client and user requests appropriately and promptly
• Track, troubleshoot, and resolve application-related issues
• Document problems and assist with resolution
• Liaise between vendors and users using business and technical terms
• Assist with training, demonstrations, testing, and business analysis

Requirements:

• Three-year post-secondary program or equivalent work experience
• Application support and operations environment experience
• Three to five years supporting client applications in financial services
• Five-plus years in brokerage post-trade or mid-back-office environments
• Experience with Dataphile, APIs, error handling, and SDLC

Bring application support, analytical troubleshooting, and client communication skills to Fidelity Clearing Canada’s production technology environment.