IT & Software

Business Applications lead

Hays

Sheffield · South Yorkshire · United Kingdom

Overview

In this role you will support and enhance business-critical systems across the group, focusing on Dynamics 365 Business Central, Microsoft 365, and Power Platform. You’ll ensure smooth operation of IT applications, resolve incidents promptly, and contribute to continuous process improvements. You will work with cross-functional teams to implement automation, reporting, and app enhancements while maintaining service levels. This is an opportunity to shape how finance, operations, and supply chain teams use core systems to drive business outcomes.

Responsibilities
  • Provide frontline support for Dynamics 365 BC and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)
  • Investigate, troubleshoot and resolve incidents and service requests promptly
  • Escalate complex issues to vendors or senior IT colleagues
  • Maintain and update support documentation and resolution logs
  • Ensure business continuity through effective issue management
  • Deliver user support aligned with SLAs
  • Support design and enhancement of PowerApps solutions
  • Assist in maintaining and developing Power BI dashboards for insights
  • Collaborate with internal teams to identify automation opportunities using Power Platform
  • Test and scope new app or report features with business users
  • Contribute to data source and system integrations within the Microsoft ecosystem
  • Help train users on PowerApps and Power BI
  • Assist with configuration, testing, and deployment of changes or new features
  • Participate in small IT projects and system rollouts
  • Collaborate with business units to identify process improvements
Key requirements
  • Experience supporting Dynamics 365 Business Central in a BAU setting
  • Solid knowledge of Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)
  • Familiarity with PowerApps and Power BI
  • Understanding of business processes in finance, operations, or supply chain
  • Strong problem-solving ability and customer service mindset
  • Clear and confident communication skills
  • problem-solving mindset
  • customer service orientation
  • clear communication
  • Dynamics 365 Business Central
  • Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)
  • PowerApps

Reference: WJ-747_30176889

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