IT & Software

Business Applications Platform (SAP) Analyst

Hyundai

Leatherhead · Surrey · United Kingdom

Overview

In this role you will support, maintain and enhance the SAP environment to keep business-critical systems running smoothly. You’ll work closely with the Business Applications Manager to resolve SAP issues, support users and analyse processes, delivering practical improvements that boost day-to-day operations across Hyundai and Genesis Motor UK. You’ll operate within our digital ecosystem to drive efficient, cross-functional outcomes and better user experiences. This is a hands-on, collaborative role with a clear impact on system reliability and business performance.

Pay / Benefits
  • Competitive salary
  • Private medical insurance
  • Pension 6% matched
  • 25 days holidays plus bank holidays
  • Group income protection & life assurance
  • Flexible benefits & retail discount
Responsibilities
  • Monitor, triage and manage SAP incidents and service requests via ServiceNow and JIRA
  • Resolve 1st and 2nd line SAP tickets including transaction errors and navigation queries
  • Assist in analysing SAP-related requirements and identify system/process improvements
  • Investigate recurring SAP issues to identify root causes and implement sustainable resolutions
  • Escalate complex SAP issues to internal teams or external partners
  • Maintain clear ticket records, resolution notes, and user updates
  • Assist with SAP process documentation, user guidance, requirements and technical specs
  • Support related business applications, retailer systems and interfaces interacting with SAP or core processes
Key requirements
  • User requirements gathering and workshop facilitation
  • Translate user requirements into technical specifications
  • Business process re-engineering/streamlining
  • Day-to-day application support/resolution experience
  • Experience producing training collateral
  • Experience supporting ERP, CRM, BI platforms
  • Excellent written and oral communication
  • Ability to build internal and external relationships to support business initiatives
  • Strong analytical and problem-solving skills with attention to detail
  • Ownership of issues through to resolution
  • Self-motivation with multitasking under tight deadlines
  • Team player able to communicate across all levels of the business
  • Ability to think outside the box to provide solution options
  • Excellent communication
  • Strong analytical and problem-solving
  • Relationship-building
  • SAP
  • ServiceNow
  • JIRA

Reference: WJ-747_30168248

Apply now

Continue on the employer's official application - the same link they use for every candidate.

More jobs

This role is listed on GigBlows for discovery and search. Hiring decisions and applications are handled by the employer or their chosen application system.