Business Applications Support Technician (Sage 200)

Overview

Business Applications Support Technician (Sage 200)

Join to apply for the Business Applications Support Technician (Sage 200) role at Xperience .

This range is provided by Xperience. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Deliver a high level of customer satisfaction for support incidents received through our helpdesk, via email and telephone.
• Perform investigation and provide application/technical support to both internal and external stakeholders.
• Work to deliver on Service Level Agreements and ensure that all support incidents are accurately recorded.
• Use the helpdesk management system to ensure that all tickets are correctly logged and that both internal and external stakeholders receive regular updates.
• Collaborate with the wider Business Applications Consultant Team in the smooth handover of clients and projects to the support team, ensuring a successful client onboarding experience whilst developing knowledge of client specific system modifications.
• Where required, escalate incidents, ensuring high levels of customer care.
• Refer client requests for advice & consultation to MIT team and Commercial teams where needed.
• Take responsibility for one’s own professional development, through continuous learning, to ensure that any contractual or partnership accreditations or certifications are achieved.
• Collaborate with peers and other areas of the business to increase internal product and service knowledge.
• Work with the One Xperience strategy in mind at all times.
• 1 year’s previous experience in an internal or external facing support team working with Sage 200
• Previous hands-on experience with ticket management systems
• Previous experience of working as part of a team
• GCSE Maths and English at Grade C or above (or equivalent)
• Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence)
• Professional IT Certifications, i.e., ITIL Foundation
• Sage 200 Accreditations (Financials/Commercials)
• Experience working with Sicon addons relevant to Sage 200.

Competencies

• Teamwork and Collaboration — Shares knowledge and works across departments and locations, working co-operatively and supportively with colleagues.
• Results Focussed/Problem Solving — Prioritises tasks, overcomes obstacles, and accepts ownership of work assigned. Owns actions that deliver results.
• Developing Yourself & Others — A quick learner who can acquire and apply new knowledge and skills whilst learning from experiences and mistakes.

Xperience is an equal opportunities employer.

Details

• Senioriry level: Associate
• Employment type: Full-time
• Job function: Information Technology and Customer Service
• Industries: IT Services and IT Consulting

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