Business Banking Loan Administrator

Pay Range: $23.18 - $30.91The Business Banking Loan Administrator provides ongoing customer service and documentation support acting as the Business Bankers, Branch Teams and Commercial Lenders liaison on assigned loan approvals, providing professional and superior service to external and internal customers to ensure data accuracy, avoid losses and reduce undue risk. The Business Banking Loan Administrator is responsible for handling commercial loans by providing review of transaction structure, determining pertinent information to gather from a variety of sources, coordinating preparation and review of loan documentation, and ensuring bank policy and regulatory compliance. This is a secondary level position within the Business Loan Center under direct supervision of the Business Banking Center Manager that involves elevated commercial lending experience; and, the candidate must demonstrate good problem-solving skills, customer service and transaction processing experience, and the ability to multi-task, and attention to detail.

Associate or bachelor’s degree in business or accounting preferred.
Experience in Commercial, Credit, Retail, or Banking Operations preferred.
Strong listening and communication skills with the ability to deliver quality customer service to both internal and external customers in a fast-paced, ever-changing environment.
Previous experience relating to customer service and transaction processing.
Strong competency with Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams).
20% - Responsible for ensuring compliance with all aspects of applicable regulations and procedures
~25% - Responsible to review loan approval and perform post-approval due diligence to ensure all compliance requirements are met and loan adheres to bank policies and procedures. Gather additional documentation and order third party reports as required by loan approval to meet loan terms and conditions including collateral quality, LTV etc. Review business entity and organizational documents to ensure the entity is in good standing and identify authorized signers.
~25% - Collaborate with Relationship Manager, Business Bankers, Branches and Attorney, as applicable, to facilitate loan closings. Upload all documentation into the electronic file system and ensure original required documents are kept according to retention policy. Monitor document exceptions and follow up to ensure resolution. 15% - Responsible for maintaining customer service activities, including direct contact with borrowers, attorneys, insurance agents and other vendors, to ensure receipt of updated documentation to maintain loan and credit file. Acts as a liaison between the customer and subject matter experts to research, resolve and expedite problem resolution for loan servicing issues in conjunction with Business Support Team.
~10% - Perform general administrative duties, such as maintaining electronic loan files, ensuring all physical loan files are provided for vault storage, general office duties, and distributing mail.
~Communicate effectively with internal and/or external customers
At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.
At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.
Community Involvement
NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.
Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.
Business Stability
NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. Benefits for Full-Time Employees:
Comprehensive Medical Coverage

: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage

: Flexible Spending Accounts

: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage

: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance

: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Retirement Plans:

Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Supporting your growing family.
Tuition Reimbursement

: Employee Assistance Program (EAP) : Access to support and resources.
Financial and Banking Services

: Various banking services benefits and financial planning assistance.
Benefits for Part-Time Employees Working 20+ Hours/Week:
Medical Coverage

: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage

: Benefits for All Part-Time Employees:
Retirement Plans:

Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
Employee Assistance Program (EAP) : Access to support and resources.
Financial and Banking Services

: Various banking services benefits and financial planning assistance.
We are unable to sponsor or assume sponsorship of an employment Visa at this time.