Business Banking Team Leader – Client Advisory Centre

CIBC in Canada is seeking a Business Client Advice Centre Team Leader to guide a 10–12 inbound agent team, delivering exceptional client service and coaching for performance. You’ll balance people leadership with operational excellence in a fast-paced contact centre.

This role supports flexible work arrangements with remote work and on-site occasional, and requires the ability to triage requests, manage metrics, and collaborate across Business Banking to drive continuous improvement.