Business System Analyst

Business Systems Analyst - Payments (SWIFT / ISO 20022)

Hybrid - Toronto, ON (3 days/week onsite)

About the Client

A leading Canadian bank with a long-running payments technology practice, currently running major modernization programs across its payments infrastructure.

Project / Role Overview

The team is modernizing core payment rails and messaging standards, and needs an experienced business analyst to bridge business stakeholders and technical delivery through the transition.

Responsibilities

• Lead analysis, documentation, and validation of business requirements, tracking decisions and changes end to end
• Work with stakeholders across business, technology, and external partners to shape end-to-end solutions
• Turn complex business needs into clear functional requirements and user stories
• Run workshops with cross-functional teams to gather and refine requirements
• Support design of payment processes in line with industry and regulatory standards
• Assist scrum masters and project managers with planning, scoping, and impact analysis
• Perform gap analysis, root cause reviews, and release readiness checks for payment system changes
• Act as subject matter expert on payments projects and operational improvements
• Track post-implementation performance and support incident resolution
• Coach and mentor junior team members
• Execute test cycles as needed

Required Skills and Experience

• Strong background in business process mapping, requirements gathering, and system analysis
• Payments domain knowledge including MT format, MX/ISO 20022, and CBPR+
• Ability to run gap analysis across different payment standards
• Comfortable working in Agile teams
• Proficient with Jira, Confluence, and MS Office
• Strong stakeholder communication skills across technical and business audiences

Nice to Have

Fedwire / FED payments domain knowledge Banking or financial services industry background