Business System Analyst

Location: Mississauga, ON, Canada (Hybrid 2-3d/w for now)

Number of openings: 1, 12-Month initial contract

Eligibility: Must be legally eligible to work in Canada

Roles and responsibilities:

We are seeking a Senior Business Systems Analyst specializing in Customer Communications Management (CCM) to lead critical data mapping, client workshops, and system design for enterprise print, mail, and multi-channel output solutions. In this role, you will bridge the gap between business requirements and technical execution, serving as a key partner to external clients and internal operational teams.

Key Responsibilities

• Lead external client-facing workshops, present Business Requirements Documents (BRDs), and drive formal sign-offs.
• Translate complex business requirements into technical artifacts, including Source-to-Target data maps, Interface Control Documents (ICDs), Output Production Specifications, and UML workflow diagrams.
• Collaborate with technical teams to ensure document composition engines integrate seamlessly with data pipelines and production output streams.
• Validate and implement logic for householding, return streams, cost center routing, and postal/mailroom compliance.
• Ensure all customer communication outputs comply with digital accessibility standards (AODA, WCAG 2.1).

Qualifications & Requirements

• Experience: 5+ years of experience as a Business Systems Analyst focused on Customer Communications Management (CCM), print and mail operations, or multi-channel document composition.
• Platform Expertise: Hands-on experience with enterprise document composition engines (e.g., Quadient Inspire, OpenText Exstream, Sefas, or Prisma).
• Domain Knowledge: Strong understanding of postal rules, mailroom sorting, cost center logic, householding algorithms, and digital accessibility regulations.
• Client Engagement: Proven ability to manage stakeholder expectations, lead complex technical walkthroughs, and build strong client relationships.