Business Systems Analyst

Job Summary

The Application Support Analyst - In Cab Technology is responsible for seamlessly integrating, installing, training, and supporting advanced in-cab technology solutions. This role requires occasional local travel, hands-on technical work, and close collaboration with teams to enhance fleet safety and efficiency through cutting-edge technology as well as troubleshooting applications and software for end users across GFL in order to provide ongoing support.

Key Responsibilities

• Field incoming problem tickets from end users for in-cab applications & systems to resolve support requests and incidents.


• Create and maintain comprehensive training guides/knowledge base articles for drivers and staff, focusing on effective utilization, troubleshooting, and best practices for in-cab systems.


• Monitor integrated systems and communicate with internal and/or 3rd party support for fast resolution.


• Provide expert on-site and remote technical support to diagnose and resolve hardware and software issues promptly, minimizing downtime.


• Proactively monitor fleet technology performance, analyze data, and recommend strategic upgrades or enhancements to drive operational efficiency and safety.


• Work both independently and as part of a dynamic team, analyze data, and recommend strategic upgrades or enhancements to drive operational efficiency and safety.


• Test fixes and perform post-resolution follow-ups, to ensure problems have been adequately resolved.


• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

Knowledge, Skills and Competencies

• Proven experience in deploying and supporting In Cab technology solutions, including fleet management systems, and camera systems.


• Excellent troubleshooting and problem-solving skills with the ability to resolve technical issues efficiently.


• Ability to develop and deliver effective training programs to diverse audiences.


• Strong communication and interpersonal skills, with the ability to collaborate effectively with vendors and internal teams.


• Ability to create clear and concise technical documentation and training materials.


• Able to work independently and seek out opportunities for improving business processes through the effective use of system applications.


• Strong organizational and time-management abilities.


• Detail-oriented with a proactive approach to problem-solving.


• Commitment to continuous learning and improvement.


• A strong attention to detail and understanding of prioritization of deliverables.


• Ability to effectively prioritize and execute tasks in a high-pressure environment.


• Willingness to research and find solutions to new business issues.


• Ability to present ideas in business-friendly and user-friendly language.


• Exceptional customer service orientation.


• Willingness to travel for on-site installations, training, and support.

Requirements

• Bachelor’s degree in Information Technology, Engineering, or a related field (preferred).


• Relevant certifications (e.g., CompTIA A+, Network+, MDM certifications) are a plus.


• French/English Bilingual is highly preferred.

Equal Opportunity Statement

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

Visa Sponsorship

Please note that GFL does not provide visa sponsorship for this position.

Work Authorization

Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

Additional Information

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Current GFL Employees

If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub.

Company Culture

At the heart of GFL lies our greatest asset - our people. So, we’re glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire- whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form "Team Green" - united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture - not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations - Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services - Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.