Business Systems Analyst

As a Business Systems Analyst, you own Salesforce and act as the process authority within our AI Enablement team. You translate business needs into a prioritized roadmap and identify where AI and automation can streamline work, ensuring changes land in the systems people use daily. You manage the backlog and collaborate with a managed service partner, embedding capabilities across core systems. You partner with cross-functional teams to deliver measurable business value and adoption.

• Own the Salesforce backlog and roadmap prioritised by business value
• Act as single point of clarity for system requirements and rationale
• Translate business needs into well-scoped requirements and user stories
• Liaise as working-level intelligent client to the managed service partner
• Ensure changes are tested, adopted and deliver the intended benefit
• Identify opportunities where AI/automation can reduce manual effort and surface them in a prioritised pipeline
• Embed AI capabilities into Salesforce and core systems for day-to-day use
• Map and redesign business processes to reduce manual work before system changes
• Maintain internal knowledge of systems and processes to reduce external dependency

• Experience as a business analyst or product owner for Salesforce or a comparable system
• Strong process analysis and workflow mapping skills
• Ability to understand business goals and translate them into clear requirements
• Confidence acting as an intelligent client to a delivery partner
• Pragmatic, value-led approach to prioritisation
• Interest in applying AI/automation to well-designed processes
• Familiarity with Salesforce configuration and administration concepts or ability to learn quickly
• Bias toward sustainable, documented ways of working

• Stakeholder communication
• Cross-functional collaboration
• Critical thinking and problem solving
• Salesforce configuration and administration
• Backlog management and roadmap planning
• Process mapping and business process thinking