CA-Manager

Montreal's Apple Store is looking for a Retail Manager ready to lead with purpose. This is a role for someone who genuinely thrives on developing people, building inclusive teams, and delivering the kind of customer experience that only Apple can offer. If you've got a background in retail or sales leadership and you're energised by a fast-paced, ever-evolving environment, this could be exactly what you're looking for.

Day to day, you'll be right in the thick of it — coaching your team on the floor, engaging with customers directly, and driving the performance priorities of your assigned areas of the store. It's hands-on leadership at its best, combining people development , operational execution , and a deep commitment to Apple's values of inclusion and diversity .

About the Role: Retail Manager

As a Manager at Apple Retail , you're responsible for leading and empowering a team to reach both their performance targets and their personal growth goals. You'll work alongside other leaders to execute store strategy, manage key functional areas, and ensure that every customer interaction reflects the best of what Apple stands for.

You'll also play an important role in maintaining company policies and procedures , protecting confidential business, customer, and financial information, and fostering a safe, respectful, and inclusive workplace for your entire team. Modelling inclusive leadership behaviours isn't just encouraged here — it's a core part of the job.

Benefits and Salary

Apple is known for offering a comprehensive benefits package that reflects its commitment to employee wellbeing and accessibility. The company provides reasonable accommodations for applicants and employees with disabilities, and its culture is built around the belief that accessibility is a fundamental human right. Additional details on specific compensation and benefits will be shared during the recruitment process.

Job Details

Company: Apple

Location: Montreal, Quebec, H2T 2T4

Requisition ID:

Schedule: May include nights, weekends, and public holidays based on business needs

Responsibilities

As a Retail Manager at Apple , your responsibilities span people leadership, customer experience, and operational performance. You'll be expected to show up as a visible, active leader on the floor while also managing the strategic priorities of your assigned store areas.

• Lead and develop a team, empowering each member to learn, grow, and achieve both performance and developmental goals
• Assist with recruiting, training, and retaining a diverse, high-performing team
• Participate in Floor Leadership by interacting with team members and customers throughout the store, modelling exemplary service behaviours
• Address concerns and escalations from customers and team members, partnering with leadership and People partners when appropriate
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas
• Maintain company policies and procedures , protecting all company assets including confidential business, customer, and financial information
• Foster inclusion and diversity through daily actions, role-modelling inclusive leadership behaviours and creating a safe, respectful environment for all team members

Requirements / Skills

Apple is looking for a people-first leader who brings both practical retail or sales experience and a genuine commitment to building inclusive, high-performance teams. The ideal candidate is someone who stays calm under pressure, communicates with clarity across different audiences, and leads with both integrity and empathy.

• Experience leading others in retail, sales or a related field is required
• Flexible availability to work a schedule based on business needs, including nights, weekends, and public holidays
• Bilingual in French and English (written and spoken) if based in Quebec — sign language supported for both languages
• Goal-oriented mindset with the ability to persist through obstacles and consistently deliver on commitments
• Strong communication skills with the ability to tailor your style to different audiences and coach others through effective feedback
• Sound decision-making using a combination of analytics, experience, and good judgement
• Conflict resolution skills and the ability to settle differences in productive, constructive ways

Experience leading others in retail, sales, or a related field. Proficiency in written and spoken French if the role is based in Quebec — English is required for roles throughout Canada.