CA-Pro

Edmonton's Apple retail team is looking for a Pro — the most knowledgeable and effective salesperson on the floor. This isn't a typical retail sales role. At Apple Canada , Pros are the go-to experts who combine deep product knowledge with genuine curiosity about customers' needs, helping build lasting brand loyalty one interaction at a time.

Day to day, you'll be doing everything from presenting Apple products and services to mentoring teammates, supporting the business community, and staying ahead of what's happening across the broader tech landscape. If you thrive in a fast-paced retail environment and love helping people find the right solution, this role is worth a close look.

About the Role: Pro (Sales Specialist)

As a Pro at Apple Canada , your primary focus is delivering top-performing sales and service while helping customers understand how Apple's ecosystem fits into their lives. You'll identify ownership opportunities, present tailored solutions, and guide customers through relevant ways to purchase — all while maintaining a high standard of expertise on Apple's offerings and the competitive landscape.

Beyond your own customer interactions, you'll mentor and educate the broader store team on products, services, purchase options, and emerging technology. You'll also contribute to Apple's inclusive culture by respecting diverse perspectives, demonstrating Apple's values of inclusion and diversity in everything you do, and helping foster an environment where everyone feels they belong.

Benefits and Salary

Apple Canada offers a competitive pay range for this role. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range, with the range maximum available on an exceptional basis for candidates with significant experience. Apple is also known for its strong commitment to accessibility in the workplace , reasonable accommodations for applicants with disabilities, and a culture centred on inclusion and diversity.

Job Details

Company: Apple Canada

Location: Edmonton, Alberta

Schedule: May include nights, weekends, and public holidays

Responsibilities

As an Apple Pro, your responsibilities span sales leadership, customer education, and team mentorship . Each customer interaction is an opportunity to deliver an only-at-Apple experience by drawing on your expertise across Apple's full product and services portfolio, as well as knowledge of competitors and industry trends.

• Deliver top-performing sales and service by seeking to understand customer needs, identifying ownership opportunities, and presenting relevant products and services
• Educate customers on relevant ways to buy Apple products and guide them through customised solutions
• Stay current on Apple's offerings, Product Zone sales processes, and broader technology and consumer trends
• Mentor teammates throughout the store on Apple products, services, purchase options, and emerging technology outside of Apple
• Keep leaders and team members up to date to ensure the whole team can deliver excellent customer service
• Maintain accuracy and follow guidance across all store tasks and processes
• Contribute to an inclusive environment by respecting differences and demonstrating Apple's values of inclusion and diversity in daily activities
• Support other areas of the store as needed, including customer service and general floor support

Requirements / Skills

Apple is looking for someone who brings a genuine passion for technology and customer experience to every shift. The ideal candidate has a proven track record in retail or sales , communicates clearly and confidently, and is motivated to keep learning about Apple products and the broader tech landscape. Collaboration and mentorship skills matter just as much as individual sales performance.

• Retail or sales experience , or related work experience in a customer-facing role
• Availability to work a schedule based on business needs, including nights, weekends, and public holidays
• Proficiency in written and spoken English (French proficiency required for Quebec-based roles; sign language supported)
• Knowledge of Apple products and services , with a track record of outstanding sales and customer experience results
• Ability to personalise and communicate solutions effectively based on individual customer needs
• Comfort working in a fast-paced environment , often supporting multiple customers simultaneously
• Collaborative mindset with the ability to motivate others and contribute to overall team goals

Experience in retail or sales, or related work experience. Track record of producing outstanding sales and customer experience results in a retail, sales, or similar role.