Call Quality Assurance Analyst

Neilson Financial Services Limited in Canada is seeking a proactive Call Quality Assurance Agent to evaluate calls, ensure adherence to policies and regulatory guidelines, and sustain high standards in our call center. This role supports a fast-paced environment and a commitment to compliant customer service across Canada.

You will monitor interactions, report issues promptly, drive improvements in phone performance, provide constructive feedback to sales agents, and uphold the core values of