Campus IT Support Analyst – First-Line Tech (Cardiff)

Academia the Technology Group operates on a university campus in Cardiff, delivering frontline IT support to students and staff. The role focuses on first-contact resolution and service desk excellence within a managed university environment.

As an Endpoint Service Desk Analyst, you will log and triage requests through Freshservice, troubleshoot Windows 10/11 and Microsoft 365 issues, and escalate complex tickets while maintaining user-focused service levels.